Refund and Returns Policy for Marsa Jo
Effective Date: 10/1/2024
At Marsa Jo, we strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines our guidelines for product returns and refunds. By purchasing on our website, you agree to the terms of this policy.
Returns Eligibility:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Returns must be initiated within 30 days from the date of purchase.
How to Initiate a Return:
Contact our customer support team at email: [marsajordan123@gmail.com] to initiate the return process. Provide your order number, a brief reason for the return, and any relevant details.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer support team for assistance.
Return Shipping:
Customers are responsible for return shipping costs, except in cases where the item received is defective or damaged.
Non-Refundable Items:
Certain items are non-refundable, including gift cards and downloadable software products.
Late or Missing Refunds:
If you haven’t received a refund within the specified timeframe, first check your bank account. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
Non-Refundable Items:
If you’ve done all of this and still have not received your refund, please contact us at email: [marsajordan123@gmail.com].
Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please contact us at email: [marsajordan123@gmail.com].
By purchasing on our website, you acknowledge that you have read and agree to the terms of this Refund and Returns Policy. It is your responsibility to review this policy periodically for any changes.